Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rummagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rummagestore.org
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
they're very well made I really like them.
Great item. I can’t stress enough how satisfied I am. It’s very comfy and exactly as shown in picture. Shipping was very fast too.
Made out of foam run a half size smaller than normal size
Fast shipping. Fir true to size! Comfy
Loved! Very light and comfortable.
love love it
Very comfortable exactly as describe
Good product
i ordered on april 3rd and they came april 14th (USA). i am a womens 9 (size 40) and i sized up to a 42. DO NOT SIZE UP! they are true to size and now i have shoes that are too big :( the toe box is also quite small. in terms of quality, i don’t have the real ones to compare to
I only gave this a 5 star so it can be seen. It came in as the pic ( I have seen better dupes ). When I read the reviews everyone said it ‘true to size’, but that was not the case for me. It was big by one size ( I wear a size 10 in US), I recommend going down a size one ( unless if you want it to fit big ). Seller was good with Communication, and they change the size for me. Also it was not a very thick foam ( very flat, spikes hides in carpet). Overall it an okay shoe. Does not come with the box.
Well package came in super fast
they’re great and everything but there is a few minor things that no one will really notice there’s like numbers on the bottom that says like sizing and stuff but no one‘s really gonna be looking at the bottom of your feet also they have the like circle thing where the Adidas sign would be but the Adidas sign is not there which is obvious but and then at the top they have little circle thingies but overall on they look perfect
All Super thank you. Per size 37,5 took 38/39. Came up perfectly
Got them for my gf and she loves them! Got them in 1 week! I will buy for myself now
Very comfortable, great quality loved
Looks same as pic and good for around the house. Not as thick or heavy as real slides and only reason for 4stars. Good price for what it is.
A little big but right size
Super) sat down size in size. Soft, do not smell)) came pts quickly, days for 18)
These hrd
My feet are 25cm/10 inches long. I typically wear a US 8/Euro 39. I ordered the size 40-41 and they fit perfectly. These shoes are necessarily soft and squishy, but they're still comfortable, especially if you're looking for a sturdy, thick sandal to relax in. The shoes look exactly like the picture and they're a lovely bright orange. I didn't communicate with the store but I'm happy I received my shoes earlier than expected.