Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rummagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rummagestore.org
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good lamp without complaints, only took a while to get
Product was shipped in error. it back. open a dispute and the store agreed and money return
Product as described. Works perfectly. I highly recommend
Exactly as described! Unfortunately chose the wrong color light! Recommend the product and the store!
Received .. all working perfect
Now even, good presentation still experienced as soon as is possible will see how works. OBG to store.
Something small the lamp, I hope it performs its functions. Until then I'll give the other star. You have to be charging it or keeping it in a socket with conecion USB. Light acceptable. The box came dented but the product suffered no harm. Toene boton normal and automatic.
Works well It detects you when you pass and in car it goes well. It has two positions, on and auto
Well packed, as described, shipped quickly. One pieces arrived no battery charge. Recommend the store!
Spectacular. Very useful
Excellent Product, cheap and does the job very well!!
Everything works well
Purchase in 10/Ten/21 and received in 27/Ten/21 in are Joseph Fields. I am quite satisfied. Use the canopy and corridor flat and light well, according to my idea lighten the passages without light ceiling lamps.
Came very quickly ! I have not try using it yet so not sure but looks same like the photo!
The description is very accurate, the light is bright, sensor work really well, and packaged was undamaged.
legal
As picture
Got less than a month. Corresponds to the description.
fast. it came in individual boxes. wish it was one box to save cardboard and plastic. recommend!
Wonderful lights. They came in charged. We checked right away. Everything came very quickly. Thank you store. Recommend.