Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rummagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rummagestore.org
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
He came to me 1 month earlier
Mascara is good, comfortable brush, with a good shelf life, everything is fine, we will order more
Fast delivery has not yet tried
Very good quality, I loved it and it came fast
Nice smell
Whole, not yet used
Thank you. Delivery is very fast. The texture is very light. Cilia look natural.
Mascara really liked
I arrive 58 days after I order it, it's just like the description, I liked it very much, I recommend it.
Because of the war in Ukraine, the goods were not delivered. After the deadline opened the dispute, the money was returned
Looks like q's fine, it's creamy, it doesn't come dry.
Mascara went for a long time, without tracking, looks like in the store's ordering, the brush is good, it paints the cilia without blinding them, it's easy to wash to wash There will be no black circles under the eyes and no panda effect.
Good product... Fast delivery... Well packed.. I love it... Thank you sellar...
Sent quickly, thanks all like
Thank you to the store, I liked mascara
ok
super.same as the description.recieved in good condition
love the product
Going for a long time. From 22.03 to 7.06. Get the mail. All together. Water-resistant.
Took less than a month. Excellent ink, not give way to бредам. Thank you
Silicone brush, soft. Good color
Took a lot of time until I received it, but everything is fine Thank you very much!
A good brush, but for the ink can not say, 4D was not present even 2D is not there, effect it udleneniya no, sorry.
It's very beautiful and very grateful... Superb, i recommend this store... ❤️
very recommended
All OK. Srasibo
Such as in the publishing only arrived q open the packet could have taken out
thank you store I received my order very happy fast shipping before time given thank you so much .
good product
Goods come! But money back!
The mascara is great! Top quality and very fast enough. Unfortunately, in Croatia I was charged $ 3 in customs duties 
6 Apr ordered, 16 Apr received your order at the Post Office in Georgia. Seller all my different orders (5 pieces) put in one parcel. When start to use it, write a review. Until all looks great
thank u soo mch, I receive the item... its seems gorgeous... as in the pic... and i love it... it's very good in quality.... excellent
I like the effect is good. Not mega lengthening, but look makes expressive, wash more or less easily. Watched TV series with painted eyelashes, mascara all flowed. Such as not sypitsya, drunk and slept made up, test passed-terrible circles and black известки eye was not. Bad smell alcohol, mascara is of course, it also potestit. In general, normal, came less than a month, nice. Will order more, think
Ink is not dry, well. The photo at first one eye dyed, then both and the two layers. I like! Delivery month.
It looks good the product now needs to be tested and I'll comment later
Just received, hopefully that will not disappoint
Goods arrived. Ink happy
good
Horsham mascara. I like. something like the mine was .. advise
Wonderful product
Tush is good. Expected more.
Came in time for now did not paint, but in appearance of norms)
The most it is for small eyelashes, paying from the first application
24.03 sent, and 12.04 order by post Track track Shelf life is not visible On the smell-pleasant The brush is good, moderately soft I like it
It was 2 months, on time of delivery lay down. i did not try to paint. the smell is pleasant. everything is normal, without marriage.
Very long delivery, I did not expect...
It came in time. I will test-I will complement the review.
How I dreamed of her))) Thank you very much, I am sooooo happy! I ordered 2 PCs at once. And I do not regret a drop! Girls, order) you will not regret)
I haven't tried it yet. Externally everything is fine. Got there for two months. Thank you.