Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rummagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rummagestore.org
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery, the product came under the order made, recommend this store to all who are looking to buy.
Dear store item received many thank
Excellent Product
thanks alot. i Will order more.
Received product and all as the description. Is the second time that command come. Recommend the store.
Seller sent the goods quickly. Goods works very well. Cool refreshes car interior. Diffuser small size but checks in 100%
It came very fast. It looks good but I haven’t tried it yet.
Delivery went quickly to Voronezh. Ordered 04.14, received 04.26. Although when ordering it was written in June I will receive. In a word, delivery by speed Did not like the packing, it is not at all. It was just packed in a bag. But the whole Therefore, and cheaper than everywhere at a price. As there is no box and spare filter. But it's not critical. Seller advise I will continue to order. I did not put the photo. Already in the car is worth
very nice I just put this in my car with some water and essential oil it works perfectly. thank you
Products is according to description. however, it very long to Netherlands. Recommended.
While it works, let's see what happens next))
This perfect vaporisa a lot. In no time my car smells great, thanks to the store, super shopping.
The parcel came in a couple of weeks, it seems to work.
Fast delivery, thank you very much store,
The product is as described in the presented and I am very pleased. I highly recommend the store and Aliexpres.
no try
thank you this my second time ordering it's perfect for car
He arrived very quickly, ordered on December 7 and arrived on December 24. It looks like the description, good quality. Although he is missing an instructive, I have not been able to figure out how to open it to put water and essential oil on it.
The product works very well. Has two levels, in first work uninterrupted way and second work way flashing.
Works well, only plastic is gentle. Easy to put off. But in the car smells good