Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rummagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rummagestore.org
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The quality is excellent, I recommend
nice doing business
The braid slips, as they wrote above. Rope is not super quality, but for this money in principle will go
Norms rope
Thank you all perfectly 5 +
A beautiful rope
Quality very good, recommend
this is a lovely piece of rope but I thought I ordered 30 m and got 1m it did not work for me therefore I sent it back.
Compliant, fast delivery but a serious price increase since my previous order
The rope looks good as well as lés carabiners on the other hand none of the two has a norm this caution do not use as climbing rope or safety!
Good product
Very good looking. Not tested yet
I don't pro think to repair the roof excellent rope with 2 snap hooks
As described and fast shipping! Thank you
Excellent, recommended
giid
Polished rope, the rope itself and very light, not tested resistance, carabiners threaded and finish handles very good.
nice!!! just as described
bueno
Excellent quality
thanks
For all kind of perfect.
The rope looks good quality, arrived all well and delivery was fast. Excellent store.
The quality and workmanship are awesome.
solid product.
Quality material, very light and very good workmanship.
Summed up the goods did not make it. But many other goods take the quality is excellent and have it quickly. Will take and again. But for example rifles ordering new more. Money back immediately.
Product quality, exactly as described. Flexible and sewing with great workmanship eyes.
Good rope, but to their original still falls short. The actual thickness of 9.5mm
strong rope, delivery was fast.
Product not reached. I received a refund without any problem. Possible that shipment zaginęła somewhere not with blame the store.
ok
Nice cord. In Vladivostok it came surprisingly quickly, probably, here near the warehouse.
Great item
good
seems as described, thanks...
It looks good, I haven't tried it yet, but you don't see any flaws and the delivery hasn't been delayed. I hope I can premiere it soon and stay as happy
The rope does not correspond to your description, it is offered in 10mm, it is labeled in 9.5mm but it is only 9mm. I am really disappointed.
Product look top quality carabiners are steel and very heavy will stop out fro Aluminum Recommended
for climbing using prusicks not quite suitable, the chamice of the rope gets easily pulled, not very impressive finish to it. it holds good the tension but not my choice to actual climbing, spatially descending whit prusik, also using #8 you can notice quite some distortion in the shape of the rope. sorry!
good quality, fast delivery
Large qualité
Excellent product!
Great product. Like
It looks good quality.
I received it properly The product was also solid.
nothing much to say just perfect
good,fast,
Really good quality and came with a dust-proof bag, thank you!
I have received my parcel with no issues. Thank you for your attention to my order. Thank you for your business. Very good quality and delivery. Best regards