Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rummagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rummagestore.org
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Are a little bigger than normal order number
Frankly perfect, shoe green neon yellow really fluo j adore. Comfort frankly remarkable. Nothing a say fast delivery. The detail of the pattern is particularly groomed. I think in redeeming another so they are comfortable and beautiful
Fast delivery in постмат. The 42 have size 43, a little high, but not critical. Soft, light, comfortable. Thank you very much!
Good shoes. The size is a little big, the bottom of the shoe is very spongy. The shoes will wear out quickly; but this is expected at such a low price. Suitable for fitness activities, but not suitable for running a marathon.
Shipping in Peter 20 days. Excellent, light, clean the same summer. Model sock is a little different from the picture, because the material has no form it soft. And fit perfectly. Perfect size fit
The 46 size ordered 48.Всё well come. Even a bit bolshevat. Very light. The sun shine sides. Gray ordered but they are white. I like. Just dolgovato month.
Légere jolie bientôt
Great stuff. Seller recommend
Very satisfied, like all other colors I ordered, thank you very much store Sadek Dove06
The quality is good, the size approached
Good sneakers, no smell, made neatly, soft, comfortable. Mesh dimensional corresponds to the declared. At size 42, took 42, everything went well. Seller recommend.
I do not have any input with not getting the shoes I cannot even ask husband to try them on and tell me how they feel. I already bought the blue ones but I never got a white pair
There are large sizes up to 47, I have 46.5 ordered 48 even slightly large, well consider the size smaller, the quality for your money, even better
Received as in the photos impeccable well take a size above to see in time
Comfortable slippers, for the price they sell it
They look good, the quality is according to the price, they arrived fast
For a long time I chose the size of the tables and went back to back. Quality is Ormal.
Everything came in a whole thank you for the sale, and quickly.
Sneakers are comfortable, light with a soft insole, corresponds to the description. I will wear it with pleasure!