Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rummagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rummagestore.org
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pretty and Shiny shoes like picture but front a bit tight and small. I still like it because it is pretty shoes.
lovely. if you have a wide feet go a size higher , very cute
very beautiful and true to picture
I am in love with shoes. Color is perfect and pretty
love it
Cutest shoes!! Love it! FYI It might be right for people with wide feet.
Beautiful shoe.Well packed and just as described and pictured
I love these but unfortunately they are one size too big. I got a size 37 which would be a US 6. I’m usually a size 5 or 5 1/2. I figured it would be best to size up. But the straps are too loose and my heels don’t hit the back properly. I wish we could exchange! Also, the straps are difficult. They seem broke but you must strap and adjust one side and use the hook. Inconvenient but doable. Shipping was fast though.
Very beautiful shoes. Slightly incorrectly glued sole, have to redo, but for this they returned 5 €. The shoes themselves are unrealistically beautiful.
So pretty
I fit 8 1/2us and buy size 40 it was perfect I like it has a yellow stain a shoe I will q wear it at night, the order arrived 15 days before schedule has certain glue details so if you are demanding think about buying it for the price the model is 10/10 I loved
There so pretty I can’t wait to wear them!
Good!! Not too high that what I want
These are so beautiful. True to size I got a size 39 because I wear a size 8 U.S . I was told that it was going to come on 2/15 it came 1/28 .
Beautiful shoe! Just like picture, comes a little stuck together but it didn’t rip any of the gems off! Love it! Will definitely buy again as it looks so luxurious! Very fast delivery - fastest I think I’ve ever had. - if you’re a UK size 4 / US size 6 the 37 is perfect.
These shoes are very beautiful in person. It fits my feet perfect and the heel length is appropriate.
a little too big but it's allll gooodd. I still love it. omg it's so pretty!
It’s so so shimmery in person! I didn’t think it was going to be tight enough around my ankles with the quick release buckle hook, but it was pretty secured. Also the height of the heels were very comfortable to walk in.
wonderful shoes except the buckle is non existent it's some type of weird hook.
The shoes is so beautiful, very comfortable, girl buy