Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rummagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rummagestore.org
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Gut
I don't know if the cat liked it, but I would have slept. The pillow is soft, did not communicate with the store, the pillow came very quickly, despite what is happening in my country. I drove 2 weeks +-.
All right as the ad
Nice bed. But I ordered a large size. It came in a vacuum bag. I think that you will like, as well as my quotes
My cat absolutely loves these pet beds; it's her favourite place to relax and sleep. This is the second one I've bought for her so that she has a bed to use while the other one is being laundered. My order was shipped very quickly and arrived earlier than expected. Additional note: I've just ordered two more of these cat beds for other rooms in my home. The older one will be the bed she takes to the kennels when I go away.
Very well my dog love
The description is accurate. Pero very unhappy: almost two months to arrive, when put maximum 15 days. Already bought another cot and this spare me
Dog immediately recognized the couch to your place. She likes) Thank you!
Cat really adore!!! All day here in same one
just the size we wanted quality is good, cats are loving it
Thin, sentipona small. The dog did not like. Try to add halafayber, to make it more dense
Cheap quality but just like the pictures
Perfect, very soft!
It is tupenda bed and very fast delivery: order the 5 of May and delivered the 19 May in Barcelona, It is. Seller recommend!
Although the color is different from gray, but the cat happy with my троном! First he did not believe my luck, but when it холоп put it there then he realized that place is very bad. Recommend to buy!
3 months to get product delivered ...
The cat can't be more at ease
Bien reçu Merci
Great my perrete is happy
Happy and dogs love very much. About foremost to one of them.
Excellent quality and softness!
cool
Good product conforms to the description. Good contact with the store.
We already had it in 50cm, we bought it in 70. Sincerely very good quality. Did not move in a year (but protected by the plaid-dudou of our Pussy). Go very well to the machine.
I love and my little heart too, super soft, super cozy, I recommend 100%
Exactly as described. Very soft and practical for my pet
The shipment was very fast, and the bed is beautiful, thank you very much
The product is as described, this is the second time I order and will surely order again. He's arrived earlier than he said, so very happy, especially the dog.
Small, but we needed this for narrow places, it's not the only bed) on the photo diameter of 40 cm fit for a puppy or kitten, but it's not a little too bad. I came to Minsk for a month.
Great. It doesn't smell bad and it's very clean my cats are thrilled.
It's great, but he doesn't use it.
Great lounger. Shipping fast. Recommend.
Size S is smaller than I expected it would be practical for me to put the diameters of the product, as one more measure would be the perfect size for me.
It's very good though the lower part is not too soft so better to put the basket on a bed, sofa or cushion because on the floor it's very hard. My cat doesn't want to be in it, I have to force it. The perfect size for a normal weight cat.
Very good product, my bitches love it. He arrived fast, 2 weeks to Spain.
Impeccable !
Perfect!
I was a little afraid of the quality, but in fact it is a good surprise. It is soft, well padded and with anti-slip underneath. As a precaution, I passed it into a machine before use. He has a good outfit, he came out like new.
Huge, fit my 3 cats and very soft
Nice and it’s so cute and good quality, I highly recommend it!! Will buy again thanks. Nice and it’s so cute and good quality, I highly recommend it!! Will buy again thanks. Nice and it’s so cute and good quality, I highly recommend it!! Will buy again thanks. Nice and it’s so cute and good quality, I highly recommend it!! Will buy again thanks.
Description exact. Cats first wary, then after 2 days the cat lay on the pillow. He likes it. Sleeping. The color is perfect. Soft. Light enough. the bottom of the pillow in the navel. came quickly. Thank you store. Recommend.
The Couch won in almost nothing. Soft, pleasant to the touch, the cat has not yet got a child with it plays. Seller recommend.
It took 12 more days to arrive of course but good to touch is nice and cats seem to like it so happy with the purchase.
All right, I should have bought the biggest size, but dogs like it.
Very good quality and warmth
my cat loves it !! took a little week for her to sleep in it but now she wont leave it lol
Very soft, good size, it's arrived pretty fast. Good size for a medium size cat. Very happy.
The color is like in the picture, but it's very soft. It doesn't have much consistency. I have a store-bought one and it has nothing to do with the stuffing. It took 19 days, although they indicated that 10
I would bring down half a star because the filling is poor, nothing to do with the good looks of the image, but still not bad article, the pity is that my kitten is still small and it scares him to get in.
My little bitch loves it. Very good shopping, it's the second I buy.