Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rummagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rummagestore.org
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Door cookware correct the description. Are not included cookware. The drip you sfila easily. Attention to remove only the film to hang it and not the whole part striker.
It's very convenient to use, the classification is clear, and the space is very large. The color matches my kitchen style, which is simple and generous.
Great
It can hold a lot of cutlery and knives, and the quality is very good.
This product is amazing! I totally recommend. The glue it subject to the wall is really firm, took weeks using it to its full capacity. Really worth buying it, far out one more amazing products (on topic for strength to weight) and utility to use spaces undead. Worth every weight, can be taken out and also it is washable. The reservoir water works excellent, easy to wipe off, remove. Thanks store for this marvel.
As described. He looks very practical and clean. Ideal for when you have little countertop and do not have furniture where to leave scrubbed cutlery. Recommended
Cute. I have not tested it with any weight yet, but the sticker is really strong. I put painters tape under it to protect the wall and the paint since I rent and don't want to damage the wall. I am really pleased with it so far!
Let's see how it will end up. Externally not bad
Delivery to St. Petersburg 2,5 weeks. Packed was excellent, no damage. It looks neat, aesthetic, I like it. The only thing, if it was above centimeters by 5, would be wonderful. Still, very satisfied, I recommend!
Fast shipping. Corresponds to the description
It's very good quality. And it sticks really well, it won't fall off.
Very nice, i like it, thanks
It is very practical and good quality.
Came to Lithuania in 2 weeks only!
It looks good, just a pity not to have received it after 10 days as described in the announcement.
Looks good, but with such a load as in the photo did not stand... spoons of the fork holds well. I did not communicate with the store. The goods are packed reliably.
I expected it bigger but it looks good quality
Ship very fast, and the store responds quickly, too.
The workmanship is good and the material is also thick. And it can be disassembled and washed really conveniently.
Nothing to say does not ickel Thank you to you