Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rummagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rummagestore.org
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great thing. In the table now order
Everything came quickly to Lipetsk (4 days). The Courier pre-called, discussed the time when it was convenient to pick up the parcel. The product itself is good, there are no stink from plastic, the quality of casting is also good.
Very good organiser. Saves a lof of space.
Hyper fast shipping-6 days to Moscow. region. Track to track. For parcel used simple plastic bag, extra for depreciation applied wrap thin polyethylene foam. Reached by a product. The main product of decent quality. No plastic smell. The downside is that manufacturer used a different approach when конструировании bottoms organizers: in one case it has provided the silicone feet, and the second-save on them. Another disadvantage is that the manufacturer does not include wide handle knife big size-the photo shows, that running them the impossible. Order myself, the pictures инициатору order items like.
Did some tests on knives, was right! Material durable and easy cleaning. Beeeemmm bigger than thought kkkk wonderful!
Everything is fine
they fit my drawer perfectly. so much better than the old organizer I had
The knife stand is excellent, it went perfectly into the box. Minus, there are no partitions between the slots, so sometimes I can stand the knives
Good
Great organizer! To buy I recommend! Delivery month.
Fantastic. I want to take the others.
great, just what I needed. the product is exactly as the image and fits perfectly in my drawer
It looks very good, as described, it came to me in 43 days
Delivery is fast, the quality is excellent. Recommend
this saves a lot of drawer space, love it! came fast too :)
Very good value. It's taken quite a while to get there but it came well packaged and apparently all perfect. They are for gift so I will add additional comments when I deliver and unseal to check that everything is perfect. With store I had very good communication
A convenient thing, all the devices entered and do not spread out on the box. However, the place is a little limited-very much does not fit, and large spoons and long forks need to be put neatly, so as not to stick out and not to prevent the box the
Product as decribed. Can’t fit too many knives and utensils though.
Love it! Looks really good, it's sturdy, and minimal. Also has little icons for spoon, fork, and knives
Corresponds to the description. Very satisfied, convenient to use