Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rummagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rummagestore.org
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great arrived within well packaged customer satisfied
Main body is decent data spice bottle is no dish
Item arrived broken
I arrived the packet super fast and in perfect condition. Recommended to continue shopping.
It saves space and is very easy to handle
Excellent packing, 7 of the 8 stickers marker Holder himself, all in excellent condition.
good
Excellent, meet the offer
Corresponds to the description. Quality is normal. Delivery to Moscow 19 days. The number was tracked. I recommend the goods and the store.
They look good although hubby said it will only be a matter of time before the piece on the side malfunctions. Hopefully not. Thank you.
Quality is good, plastic norms. In the kit there is a rack, jars, slate stickers and a chalk marker. Fastens and holds perfectly. The product surpassed the wait, I recommend. Delivery Prompt
The order came quickly, everything corresponds to the description, packed well, the goods came in excellent condition! Thank u!
Packed securely all the whole. Seller recommend!
The shelf came safely and safely, thank you all) with the store did not communicate-there was no need
It seems that the shelves are good, the idea is excellent, the plastic is not bad, but something is wrong somewhere. It does not open at an angle of 90 degrees, something that prevents, hurts, and because of this it is not very convenient to get banks. Packed well, labels, markers are all in place.
The set is very good
Super fast shipping and exactly like the picture. I definitely recommend this store and store!
Perfectly packed in pupyrku, for this special thanks! Fast delivery, all intact and safe.
very well packed, thick bubble wrap! awesome, no shipping damages. the rack looks good. bottles are plastic. the rack is plastic. the plastic is on the softer side but ok
The order arrived quickly. It's whole. Plastic in principle is normal but I think that you need to use it neatly! For those who prepare aggressive))) for a long time will not be enough