Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Rummagestore (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://rummagestore.org
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wonderful. Arrived ahead of time.
Very fast delivery. Price/quality matches. Did not communicate with.
The mat is good. I thought I ordered with Lotus, but I was mistaken and ordered with needles. Sharp, but you can tolerate it. Especially, the pillow pleased with the forever-bearin' swings of an office worker). To the store of prosperity.
He arrived in 10 days. Proven just coming in, and it's great, very good quality, paint a lot of hard plastic. Size just for the back. It came with a weird smell. But you vent one day and it's over. Very good shopping! Seller responds to doubts quickly and even with photos, thank you very much!
At first glance very good. .
My antistress! I stand, I lie, I do everything that helps in the fight against stress and for muscle relaxation! I highly recommend! the delivery was fast!
Thank you so much! Description exact! Super!!!
A good mat, note that there are spikes in the form of a lotus, and just round. In the photo there is a difference, do not confuse if you need a certain kind. Inside Foam, quite soft and comfortable
Long delivery, even opened a dispute, but after the opening of the dispute, the parcel came a week later, the dispute closed, yes for a long time, but as a result the goods as
carrying bag is poor quality, but the mat and the pillow are great, even better than i expected. i'm satisfied
The goods are good. As in the photo. I liked both adults and children. It's only been a long two months.
Finally came. I ordered October 15 and just came (January 31) quality very much, because my function as a carpet performs. After 20 minutes, the back became much easier. Many thanks to the store for this product.
What I wanted! Neat mat, removable covers, a huge selection of color solutions. Prickles in the form of lotus (when choosing a position, the main thing is not to be mistaken, since there is a rug in the same color with ordinary prickles)) Z In Novosibirsk came in 6 days! Recommend!
Complies with the description. It's not painful when you sit on it. It works well! Happy with my purchase.
Delivery is very long!! For two months the parcel was hanging out somewhere in China, only then the movement went. In general, the delivery took about three months. There are no complaints about the quality of the goods, all as a description. The mat and the roller came in the bag. Removable cover, convenient for washing.
The store sent at once. Excellent quality, in a handbag. Spikes are very sharp. Thank you seller.
Took 2 months to arrive… but all good
Bought a few set for the family. Great price would recommend.
Nice mat. It has an effect. When the neck or back hurts, it becomes easier with it. A little on the seam there was a bag for storage, not critical. Size as in the description.
nice quality mat I try to make sure it work for pain will update the feedback later